DELIVERY INFORMATION

  1. All orders will be delivered to your doorstep without extra charges. Once payment is made, you can expect to receive your product within the time frame below.
  • West Malaysia: 2-5 working days
  • East Malaysia: 5-10 working days

An email will be sent to you once your order has been shipped out with the tracking code of your parcel.

  1. Order by 12pm for next day delivery around West Malaysia. Next day delivery applies Monday - Friday. Orders placed on a Saturday or Sunday will be delivered on Tuesday. You are required to pay the additional shipping costs incurred for next day deliveries.

RETURN AND REFUND POLICY

If the product is faulty, we will provide a refund provided the item is returned within seven (7) days from the day you receive it.

To be eligible for a return, your item must be in the same condition that you receive it. Your item must be in the original packaging along with all original accessories including manuals, warranty cards and certificate of authenticity.

We will conduct an evaluation within seven (7) days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received from our end.

Refunds

If your return is valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase.


If your return is invalid, we will notify you and arrange the items to be returned to you. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

Returns Shipping Address

Ash Asia Sdn. Bhd.

B-3-9 Centrio Pantai Hillpark,

No.1 Jalan Pantai Murni,

59200 Kuala Lumpur.

 

WARRANTY

Ash Asia is the authorised official distributor of the brands we carry in Malaysia.

We warrant that the products are free from defects in materials and workmanship under normal use and use in accordance with the respective products user manual during the Warranty Period.

The Warranty is provided for a period of twelve (12) months from the date of purchase (“Warranty Period”).   

To claim a guarantee, please contact us at info@ashop.com.my

EXCEPTION(S)

We do not guarantee that all products listed on ashop.com.my will be in stock. In any case an item is not available, we will contact you immediately. Although we guarantee that all information on ashop.com.my is up-to-date, we may change its content from time to time.

COLOUR

We cannot guarantee that product colour on our website is 100% accurate. Colour may vary due to computer settings and custom screens.